In this episode, Matt Stone sits down with conflict resolution expert Helena Goto to delve into the complexities of workplace conflict and how new managers can navigate these challenges. From discussing personal experiences to sharing research insights, Helena sheds light on how to effectively manage and resolve conflicts, build trust, and create a cohesive team. Perfect for new managers and team leaders seeking practical advice on conflict resolution and team dynamics.
00:00 Introduction
00:19 Meeting Helena Goto
00:40 The Reality of Workplace Conflict
01:08 Research Insights on Conflict
01:50 Factors Exacerbating Conflict
02:42 Helena’s Background and Journey
10:16 Understanding Conflict vs. Disagreement
16:28 Common Scenarios and Strategies
17:33 Personality Differences
21:22 Rumor Mills and Conflict
28:13 Challenges from Unsupportive Supervisors
33:34 Keys to Success for New Managers
36:59 Success Story
39:49 Listener Questions and Conclusion
You can find out more about Helena Goto at: helenagoto.com
Navigating Workplace Conflict